Account Operations Coordinator
Veho
Operations
Bogota, Colombia
Posted on Feb 7, 2025
About Veho
Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.
About The Role
The Commercial Team at Veho is responsible for attracting, growing, and retaining clients. As an Account Operations Manager on the Commercial Team, you will use your strong organizational skills to execute upon agreed client strategies, manage client network expansions, and solve operational and tactical issues that arise for our largest accounts. You will work in tandem with the CSM (Client Success Manager) on each of your accounts who will be leading client relationship and growth strategy.
The main goal of this role is to ensure that the client receives an excellent level of service. This requires a high degree of cross-functional partnership, strategic thinking, problem solving, and an understanding of delivery operations. It also relies on the AOM’s strong communicational skills and ability to prioritize deliverables based on what is best for our clients and for Veho. A successful AOM will thrive on solving problems quickly, ensuring a high level of client satisfaction, acting as an internal advocate for our most important clients, and building excellent relationships.
Responsibilities Include
- Own the resolution of operational and tactical issues for set of clients from start to finish
- Coordinate solutions across multiple functions including logistics, client support, live operations, driver support, technology, and ground ops
- Manage client expansions (new volume for existing clients in new markets/regions)
- Participate in regular client conversations with the Client Success Manager (including but not limited to: weekly calls, monthly reviews, QBRs, annual reviews)
- <=5% travel (not expected to travel to all client meetings but some travel may be required)
- Support the development of strong relationships with client operations organizations
- Elicit client feedback to act as internal advocate for our clients
What You Bring
- BA/BS degree or similar college level education
- 4+ years of relevant professional working experience, experience in a start-up (Digital/Technology), operations, customer success, or logistics
- High degree of emotional intelligence reflected in high quality verbal and written communications.
- Strong ownership bias. You are excited by and energized by solving problems for clients.
- Ability to thrive in a fast pace environment and meet specific goals while collaborating cross-functionally to solve challenges
- Proven success solving operational challenges with a creative, data informed approach
- Operational knowledge of last mile parcel delivery or logistics experience, bonus for marketplace business model experience