BACKGROUND
Credit Mountain is looking for a Product Manager who has direct experience developing fintech products for financial institutions. We are building a team of people who put out their best day in, day out to solve stressful financial challenges for our clients and customers. We are building fintech products that provide the “way-power” to match our customers’ “will power”, with empathy and user-centered innovations.

The Product Manager will be collaborate with the CEO to define the product roadmap and prioritize the product backlog, informed by understanding user needs, business priorities, market opportunities, and our overall company strategy. This includes research, planning and executing consistently on new features, enhancements, problem management, and collaboration/integration with cross-platform initiatives. The Product Manager will collaborate closely with the Engineering and Operations teams to drive development execution.

RESPONSIBILITIES
In this role, you can expect to:

• lead the ideation, design, technical development, and launch of an innovative suite of products
• Partner closely with cross functional stakeholders, including but not limited to Design, Research, Engineering, and Analytics leaders to build and deliver world-class products
• Establish shared vision across the company by building consensus on priorities leading to impactful outcomes
• Be data-informed and also member-centric in your approach
• Work closely with the Customer Success team to troubleshoot user-reported issues
• Assist in gathering and synthesizing user feedback to translate into improvements, features and opportunities
• Perform data analysis on key product metrics

To thrive in this role, you have

• Empathy for users and a drive to discover and resolve their pain points or build on their solution paths
• An owner’s mindset
• A collaborative approach in team environments
• Can act autonomously as a decision-maker
• Experience designing intuitive mobile user interfaces and executing product plans with a well-defined process
• Experience conducting research to inform product strategy and solution design
• Exceptional analytical curiosity, and experience with tools for conducting data analysis
• Experience at a fast-growing startup in a cross-functional environment
• A passion for our mission: helping members achieve financial health and goals

QUALIFICATIONS

• Bachelor’s Degree (or equivalent work experience)
• 3+ years translating business strategy or analysis into products for financial institutions
• 3+ years working with cross-functional teams as a product owner in an agile development process
• Well-organized with high attention to detail
• Exceptional proactive communications skills, including written and group facilitation skills
• Strong empathy for customers
• Demonstrated ability and desire to work and excel in a fast-paced environment
• Comfortable navigating ambiguity and “failing” forward
• Willingness to travel as needed

ABOUT CREDIT MOUNTAIN
Credit Mountain makes it possible for more lenders and borrowers to get to “Yes!”. Credit Mountain expands access to fair and affordable credit by allowing lenders to offer a path to approval in place of a decline. Customers follow a personalized credit improvement plan which they access through Credit Mountain’s white-label mobile app provided by their financial institution.

LOCATIONS: Dallas & Remote