Job Title

Director of Client Onboarding and Integration

Summary

ClearJet is assembling a team of unique e-commerce logistics Leaders to plan, execute and oversee our Customers' commodities from their fulfillment center to warehouse sortation through domestic air cargo networks and into the final mile delivery solution. This team will be composed of individuals with high energy levels, Omnidirectional strategic thinking, and tactical execution, all delivered with unparalleled Customer Service soft skills.

Job Characteristics:

• ClearJet is seeking a Director of Advance Team Operations to lead our customer onboarding and implementation process.
• Serve as the primary interface between sales, air cargo operations, parcel operations, sortation operations, transportation and technology departments.
• Guide new customers through the entire onboarding process.
• Coordinate with internal departments to ensure all logistics are in place for successful customer launches.
• Oversee the transition of newly launched customers to account management teams.
• Develop and optimize onboarding strategies and processes.
• Ensure smooth integration of new customers into ClearJet's operations.

Requirements

• Must pass the:
• ClearJet employee background check
• Complete all required TSA and Cargo security training
• TSA Security Threat Assessment (STA) background check
• Specific airport security and background checks as required.
• 8+ years of experience in logistics, operations, or related fields
• Strong project management and cross-functional leadership skills
• Excellent communication and client relationship management abilities
• General knowledge of TSA regulations and requirements
• General understanding of air cargo, parcel, and transportation operations
• Proven track record of successful customer onboarding in a complex operational environment
• This position requires a strategic thinker with the ability to manage multiple high-priority projects simultaneously and drive results in a fast-paced environment.

Benefits

• Excellent benefit options include:
• Medical
• Dental
• Generous Vacation, Sick Paid Time Off, and Floating Holidays

EEO

ClearJet is an equal opportunity employer. We evaluate qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.