Summary

ClearJet is assembling a team of unique e-commerce logistics Quarterbacks to plan and control our Customers' commodities from warehouse sortation through domestic air cargo networks into the final mile delivery solution. This team will employ high energy levels, Omnidirectional strategic thinking, and tactical execution, all delivered with unparalleled Customer Service soft skills.

Characteristics

• Will interact closely with Customers, stakeholders, and cross-functional Senior Leadership, both internally and externally.
• Ethically conduct oneself in an honest, professional, and unbiased manner maintaining behavior and performance aligned with the ClearJet mission and core values.
• Deliver an unselfish attitude with the team, Customers, and our culture.
• You self-manage with the high capacity to prioritize hour-by-hour and day-to-day, keeping the short, mid, and long-term business strategies in mind.
• Requires a business growth mindset passionate about your craft and will examine ways to enhance yourself, our process, and Customer experience.

Responsibilities

• Maintain our TSA compliance, coordinate audits, and be the primary liaison on duty.
• Plan and execute the logistics to flow from the customers' fulfillment center, the first mile, to the ClearJet sortation warehouse, then move to the airline cargo warehouse and the final mile integration.
• You will deliver cost-effective routing solutions, monitor tracking, and trace exceptions through various internet tools and transportation software systems.
• Secure pieces, weights, and dimensions and prepare the airline cargo airway bill.
• Book and coordinate ground movements to/from our warehouses and airport cargo locations.
• Act as the primary liaison with key stakeholders, build and sustain optimistic relationships with ground transportation providers, airline cargo teams, and internal and external customers.
• Seek the most profitable mode of shipment, meeting the company's revenue goals and customers' requirements in agreed timetables.
• Ensures documents are completed and updated promptly, efficiently, and according to regulations and internal procedures.
• Correctly enter data into the transportation management system and maintain and generate required reports; properly process, audit, and file various documentation.
• Use prior experience in Air Cargo Freight Forwarding to solve complex shipping situations and keep stakeholders informed proactively.
• The ability to recognize possible and existing service failures and issues, effectively communicate these situations, offer solutions, and ensure customers are updated promptly.
• Proactively identify shipments at risk of service failure and take control of shipments to ensure on-time delivery.
• Have the fortitude to call audibles.
• Will support Leadership with daily shift recaps and monthly business review preparation, including all data and your analysis.

Requirements

• Must pass the:
• TSA Security Threat Assessment background check
• TSA Cargo Training
• Bachelor's Degree in Business, Transportation, Logistics, or Supply Chain
• Will work in a safety-sensitive position that includes a drug-free work environment
• Three to Five years of cargo industry experience, including recent work in e-commerce shipping and processing.
• Exceptional understanding of the airline cargo business, including TSA security, booking, tracing, and technology interface.
• Excellent understanding of freight forwarding procedures, including operations, booking, tracing, security, and technology interface.
• Understanding and use of Traffic Management Systems
• Knowledge using the various Google WorkSpace applications that include:
• Gmail, Pages, and Numbers
• Can actively monitor Social Media channels to identify service failures and goodwill gesture opportunities and share essential industry news.
• Shift work required - must be able to work different shifts/times of day
• Other duties as assigned